Manchester United have given fans a full refund on their tickets for Sunday’s game against Bournemouth and provide free entry for the rescheduled fixture on Tuesday.
The game against Bournemouth was abandoned due to a bomb scare but it has since been identified as a fake device which was left behind from a training exercise during the week by an external firm.
Following that news, Man United are taking steps to appease fans and at least attempt to try and turn around this PR nightmare which has fallen onto their lap.
Official emails have been sent out to season ticket holders confirming the refund. There has been no mention of travel refunds for those fans who came up by train or plane.
The email read as follows: “As today’s game was abandoned with Police advice, we will refund the cost of your match ticket to the card we hold for your cup payments.
“The game has now been rescheduled, and will take place at Old Trafford on Tuesday 17th May, kick-off 8pm. We hope that you will be able to attend the game, and your access card has been reactivated for you to use – please note: entry to this game will be free of charge.
“If you are unable to attend the game, it would be appreciated if you could reply to this email to advise.
“If you are planning to attend but require a paper ticket, please visit Ticketing & Membership Services on Monday or Tuesday (matchday) where we can print a paper ticket for you – if visiting the office on matchday please arrive early as we will be very busy.
“We apologise for any inconvenience that this abandonment has caused, and thank you for your patience and co-operation today.”
Now that we know this situation has come around due to what is effectively a human error, it’s become an extremely embarrassing situation for United and one which they are going to struggle to brush under the carpet, even if a refund will go some way to helping.